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  • Our Address
  • No.11.13.Shangyou Road,Taoyuan Street,Ninghai county ,Ningbo,Zhejiang,China

Customer Service

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We totally has 3 assembly shops with 25 working lines and has 2 automated workshop.One is the automatic injection molding shop which has 40 Injection molding machine with automatic manipulator and central convey system and another one is other DIY automatic machine in order to improve the production efficiency.At present,we has more than 400 staffs and with one 40HQ per day for production capacity.


We explicitly divide our customer service into three parts:


pre-sale service:

We always insist on providing customers with high-quality products. At the same time, we focus on developing and manufacturing new products to make our customers more competitive and ahead of their competitors.


During sales service:

When the customer is satisfied with the specifications, quality and cost, our sales executive will re-check the packaging to ensure that all accessories and manuals are in place and the goods are safely packaged. We call this "personal contact". If the customer wants us to assist with the delivery, we are happy to help the customer find the best and cheapest delivery method. At the same time, we track shipments and keep our customers updated. While most of our models are very easy to operate, we also offer online operation courses for those customers who are difficult to operate.


After-sale service:

After sales service is the most important criterion to demonstrate good and reliable customer service. Therefore, in Safeline
 We insist on working with customers after the warranty period. We have always believed that our trade electrical materials and lighting series represent our quality and our after-sales service represents our attitude. This service is provided by our engineers. Although our engineers speak English, if there are any language issues, we will communicate with the assistance of our multilingual sales team.

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